Contact
Dedicated to providing exceptional help and guidance to your workforce management team.
TimePlan Danmark (HQ)
Vandmanden 10C
DK-9200 Aalborg SV
TimePlan England
TimePlan Software LTD
Office 4, 219 Kensington High Street
Kensington
London W8 6BD
TimePlan Sweden
PA Kompetens Lön AB
Kungsgatan 37
111 57 Stockholm
TimePlan Finland
TimePlan Software Oy
Valuraudankuja 6
00700 Helsinki, Finland
TimePlan Norway
TimePlan Software A/S
Pilestredet 75D NO-0354 Oslo
Org No. 989 324 233
TimePlan Germany
TimePlan Software GmbH
Graf-Zeppelin-Str. 20
D – 24941 Flensburg
News and Press
Marketing and PR
marketing@timeplan-software.com
Other Inquiries
info@timeplan-software.com
Frequently Asked Questions
If you’re experiencing log-in issues or need assistance with TimePlan, the first step is to contact your workplace’s designated TimePlan administrator or your manager. They are equipped with the necessary resources and permissions to assist you.
Why Your Workplace? TimePlan accounts and their management are under the direct ownership and control of your workplace. They have the access rights to reset passwords, provide login credentials, and address specific queries related to your account.
Need Further Help? If your workplace’s TimePlan administrator or manager is unable to resolve the issue, they will contact our support team for additional assistance. This ensures that you receive the correct and efficient help tailored to your specific situation.
Remember: Your workplace is your primary point of contact for any issues or questions about TimePlan. They have direct access to our support team and are best placed to coordinate the help you need.
If you’re an administrator or manager facing technical issues with TimePlan:
Document the Issue: Note down the specifics of the problem, including error messages and the actions leading up to it. Screenshots can be very useful.
Contact TimePlan Support: Reach out to us directly via our support email or open a ticket on our helpdesk. Be sure to provide all the documented details for a quicker resolution.
Follow-up: Our support team will assess the issue and may work with you for additional information or troubleshooting steps.
For setup or configuration assistance:
Consult Our Resources: First, check our online manuals and tutorial videos for guidance. You can find them on the Helpdesk.
Direct Contact: If you need further assistance, please contact our support team. We are ready to provide step-by-step guidance or remote assistance if needed.
Our systems are customisable by design and ensure that the needs of your business are met precisely – nothing more, nothing less. The price of TimePlan, therefore, varies depending on which modules you choose. Contact one of our sales consultants for a free TimePlan demo.
Yes, TimePlan helps to comply with the EU General Data Protection Regulation (GDPR). Read more about TimePlan and GPDR.
Customer Support
For general inquiries, contact us at info@timeplan-software.
Already a customer?
Week 29, 30, 31 and 32
Monday to Thursday: 07:30 am – 04:00 PM CET
Fridays: 07:30 am – 03:00 PM CET.
Phone: +45 9840 2020
Online Support Portal for Customers
Access your account here to raise tickets, track queries, or browse FAQs.
You can also find our guides, server status page, manuals and other helpful tools.
Employee?
TimePlan is a provider of workforce management solutions for employers, and it is your employer who is responsible for entering data into the system.
If you have WFM-related questions, we have collected some of the most asked questions for employees.
Feedback?
Do you have feedback for TimePlan Software?
We are always interested in hearing your opinion.
Send us your input below.
